Moving Performance Monitoring From Cost To Profit Center — Amplo Global Inc.

Amplo Global, the leader in AI and machine learning, can work with you to not only get the best out of performance monitoring tools, but also to ensure that your customers stay happy. And loyal.

Traditionally, performance monitoring has been at the hardware level and involved collecting and monitoring data from the infrastructure. However, this approach fails to provide insight into the end-user’s experience and has minimal business relevance. Though, with modern digital experience monitoring (DEM) and application performance monitoring (APM) tools, enterprises are able to collect information that helps ascertain a business’ overall health, not just that of the IT layer.

In other words, IT KPIs are meshing seamlessly with business KPIs, while performance monitoring has shifted from being a cost center to a profit center that impacts an organization’s bottomline. Says Will Cappelli, research vice president at Gartner, “Business performance is the only thing that really matters in terms of the goal of your IT monitoring activities.” Gartner predicts that by 2021, 60% of IT monitoring investments will include a focus on business-relevant metrics, up from less than 20% in 2017.